Privacy Policy

Who we are

Curatrum is operated by:

Company No. 13994979

For privacy-related questions, you can contact us at:

support@curatrum.com

Information we collect

We aim to collect only the information we need.

When you contact us through the website, by email or by another communication method, we may collect information such as:

• Your name
• Your email address
• Your organisation or company name
• Your telephone number, if you provide it
• Information contained in your enquiry or message
• Any other information you choose to provide to us

Our website and hosting infrastructure may also process limited technical information, such as your IP address, browser type, device information, requested pages and the date and time of a request.

This information may be used for website operation, security and troubleshooting.

How we use your information

We may use your personal information to:

• Respond to enquiries
• Discuss potential Curatrum projects or services with you
• Provide information you have requested
• Prepare quotations or proposals
• Deliver and manage services where you become a customer
• Maintain the security and reliability of our website
• Meet our legal, accounting and regulatory obligations

We do not sell your personal information.

Our lawful basis for using your information

Depending on the circumstances, we may process your personal information because:

• It is necessary to take steps at your request before entering into a contract, or to perform a contract with you
• It is necessary for our legitimate interests, such as responding to business enquiries, operating our website, protecting our systems and managing our business
• We have a legal obligation to keep or use certain information
• You have given us consent, where consent is specifically requested

Where we rely on consent, you may withdraw that consent at any time.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to keep records for legal, accounting and business purposes.

General enquiries that do not result in an ongoing business relationship will normally be deleted when they are no longer reasonably required.

Information relating to customers, quotations, contracts and financial transactions may be retained for longer where necessary to meet our legal and accounting obligations.

Sharing your information

We may use trusted third-party service providers to help us operate our website and business.

These may include providers of:

• Website hosting and infrastructure
• Email services
• Website security
• Business administration and communication services
• Professional services such as accountants or legal advisers

These providers may process personal information on our behalf where necessary to provide their services.

We may also disclose information where required by law, regulation or a lawful request from a public authority.

We do not sell or rent your personal information to third parties.

International transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an appropriate level of protection in accordance with applicable data protection law.

Cookies

Curatrum may use cookies or similar technologies that are necessary for the website to operate correctly.

If we introduce analytics, advertising or other non-essential cookies that require consent, we will provide appropriate information and choices before those technologies are used.

You can also control cookies through your browser settings.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask us to transfer certain information to you or another organisation
• Withdraw consent where we rely on consent

These rights do not apply in every situation, and there may be legal reasons why we need to continue holding or processing certain information.

To exercise any of these rights, contact us at support@curatrum.com.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies when you visit them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our website, services or legal obligations change.

The latest version will always be published on this page, together with the date it was last updated.

Contact us

If you have any questions about this Privacy Policy or how Curatrum uses your personal information, please contact:

Email: support@curatrum.com

Company No. 13994979